Home Heating and Cooling Upgrades Program

Upgrades for individuals

A smiling young girl sitting inside with her dog, wrapping a blanket around her dog
A smiling young girl sitting inside with her dog, wrapping a blanket around her dog

Receive a $1,000 rebate to upgrade with an energy-efficient reverse-cycle air conditioner.

About the program

The Home Heating and Cooling Upgrades Program will help 250,000 low-income and vulnerable households improve thermal comfort by offering rebates to upgrade gas heaters, electric heaters, wood heaters and homes with no heating with energy-efficient reverse-cycle air conditioners.  

These upgrades will improve the quality of life for our most vulnerable residents, provide jobs for trades people, produce broader environmental benefits by reducing gas emissions and improving local air quality, and pave the way for the electrification of Victorian households as the state transitions to a renewable energy future.  

Under the program, eligible households can receive:  

  • $1,000 towards the cost of an energy-efficient reverse-cycle air conditioner,  
  • $200 towards the cost of decommissioning an outdated gas heater (if an existing gas heater is being replaced), and   
  • $500 towards the cost of upgrading a switchboard (if an upgrade is required to install the rebated reverse-cycle air conditioner).  

Am I eligible?

To be eligible for this program households must:  

  1. replace an existing gas, fixed electric, reverse-cycle air-conditioner that is older than 7 years, wood heating or no heating with an energy-efficient reverse-cycle air conditioner,   
  2. install a reverse-cycle air conditioner from the Home Heating and Cooling Upgrades Program approved products list by an approved Home Heating and Cooling Program Supplier,  
  3. be an owner-occupier household with an approved concession card, or with a combined household income of less than $90,000.  

How to apply

Before you start your application, we recommend that you review the FAQs below.   

To find out how to apply for a Home Heating and Cooling Upgrades Program rebate, click on the button below.    

How to apply


General fact sheet 

Replacing your old heating system fact sheet


  • The Victorian Government will provide 250,000 rebates to help households install energy-efficient reverse-cycle air conditioners to replace their old gas, electric and wood-fire heater or where there is no heating system.  

  • A reverse-cycle air conditioner can heat as well as cool and is one of the most efficient ways to heat your home in winter. In cooling mode, it extracts heat from the indoor air and moves it outside, via pipes connecting the indoor and outdoor units. In winter it 'absorbs' heat from the outdoor air to warm the air inside.  

  • Households will benefit from improved comfort, including by having efficient cooling to deal with summer heat stress. Improving comfort for households in summer and winter will also provide important health benefits for individuals with illnesses associated with respiratory disorders such as asthma and individuals who are prone to heat stress.  

    Reverse-cycle air conditioners are also safer than many gas and electric systems and mitigate the risk of burns or monoxide poisoning.    

    There are also wellbeing benefits. Reverse-cycle air conditioners are more cost effective to run allowing users to have guests more frequently thus reducing social isolation. They also allow for families to be more active at night, for example allowing for children to study longer into the evening.    

  • If used correctly a reverse-cycle air conditioner is the cheapest way to heat and cool your home. The thermostat and timer provide control for comfort and energy savings. 

    • Cooling - save up to 10% for each degree that you increase the air conditioner’s temperature. 
    • Heating - save up to 10% for each degree that you decrease the air conditioner’s temperature. 

    It is recommended you set your temperature between 18°C to 20°C. Every 1°C higher will add around 10% to your heating bill. 

    The most efficient way to use your system is by zoning it. This allows you to split the house into different zones, so that you can limit it to only heat the areas you’re using. Look for the model that suits the layout of your house and has the right capacity for your needs. 

  • The program will be available to low income and vulnerable households, targeted to ensure the program helps those who need it most.    

    Currently owner-occupier households with an approved concession card, or with a combined household income of less than $90,000 are eligible. In late 2021 we will expand the program to include renters.  

  • Individuals can now apply directly via this link. Those living in Community Housing organisations please note that the rollout of the program will be designed with leading industry and welfare agency experts to ensure it reaches those who are most in need.

  • No – households must confirm they are eligible before buying a reverse-cycle air conditioner, and rebates will not be paid retrospectively.  

  • The average energy efficient reverse-cycle air conditioner costs approximately $1700, including installation.    

  • You can purchase a reverse-cycle air conditioner through one of the Home Heating and Cooling Upgrades Program’s Approved Suppliers. Our Approved Suppliers are required to ensure the safety of households and the maximisation of energy efficiency savings and thermal comfort for households through appropriate assessment and installation. 

  • Not all heating systems will need to be decommissioned. A summary is in the table below and more information can be found in our factsheet

    Upgrade type   Decommissioning requirement
    Fixed gas   Decommission
    Reverse-cycle air conditioner (older than seven years)   Decommission 
    Wood heater    No action 
    Ducted gas    No action 
    No heater    No action 


  • The old, inefficient system should be decommissioned. Removal will be at discretion of householder and by agreement with Installers to avoid unnecessary “make good” costs. 

  • Yes - reverse-cycle air conditioners are the most efficient, proven technology that costs less to run and delivers dual benefits of heating and cooling.   

  • Yes – up to 100,000 systems will be available in the first year of the program.  

  • The program will support households over 3 years.  

  • Reverse-cycle air conditioners can only be installed by air conditioner Installers licensed by Energy Safe Victoria and the Victorian Building Authority where relevant. Plumbing and gas fitting work can only be done by plumbers licensed by the Victorian Building Authority and Energy Safe Victoria where required. All installations in Victoria are required to have relevant compliance certificates.  

  • The program will be delivered by Solar Victoria and build on the successful safety measures put in place to protect consumers and workers under that program. Installations in Victoria are only permitted by licensed installers and must include compliance certificates. Regulators including Energy Safe Victoria, Victorian Building Authority and WorkSafe Victoria will step up their regulatory activity to ensure Victoria’s high safety standards are maintained.  

Other energy-efficiency programs

Reviewed 09 September 2021

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