Home Heating and Cooling Upgrades Program

Contact us

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A close up of a man wearing a t-shirt talking on his mobile

Have a question? Want to know more about the Home Heating and Cooling Upgrades Program? Get in touch with us today.

The Home Heating and Cooling Upgrades Program can be contacted via phone, email, post or social media.

Business hours

8:00am – 6:00pm Monday - Friday (except public holidays).

Response times

We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days. 

Phone

You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our customer service team.

Phone: 1300 376 393  

Interstate callers can contact us on: (03) 4334 0613

Non-English speakers

If you’d like to speak to us in your language you can access free phone translation services by calling the National Translating and Interpreting Service on 131 450.

Email

If you have a question about the program, you can email our customer service team.

Email: enquiries@team.solar.vic.gov.au

Postal address

The Home Heating and Cooling Upgrades Program can be contacted with mail addressed to Solar Victoria at:

Solar Victoria
PO Box 104
Morwell, 3840

Social media

Follow Solar Victoria on social media for the latest news on the Home Heating and Cooling Upgrades Program. We monitor these accounts during business hours.

Make a complaint

If you would like to with make a formal complaint, please email us at the address below. 

Email: complaints@team.solar.vic.gov.au

Media

If you have a media or events enquiry, please contact Kelly McGregor, Manager, Media & Communications on 0409 703 060 or email comms@team.solar.vic.gov.au.

Reviewed 13 May 2021

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