The Home Heating and Cooling Upgrades Program can be contacted via phone, email, post or social media.
8:00am – 6:00pm Monday - Friday (except public holidays).
We aim to action or reply to all written correspondence within 5 business days and phone calls within 48 hours or 2 business days.
You can call us during business hours if your enquiry is urgent or you’d prefer to talk to our customer service team.
Phone: 1300 376 393
Interstate callers can contact us on: (03) 4334 0613
If you have a question about the program, you can email our customer service team.
The Home Heating and Cooling Upgrades Program can be contacted with mail addressed to Solar Victoria at:
PO Box 104
Follow Solar Victoria on social media for the latest news on the Home Heating and Cooling Upgrades Program. We monitor these accounts during business hours.
Make a complaint
If you would like to make a formal complaint, this can be done in a number of ways.
Reviewed 20 September 2021